Terms of sale


Returns and Refunds: In the UE, for contracts concluded from June 13, 2014, you have the right to cancel within 14 days your online purchase in case of receiving non-conforming products as they are presented in the store and in the case they don’t present any type of fault and they are of excellent quality. Therefore, in the 14 days after the delivery of the product, you can cancel your order for any reason, reporting it to the email address info@gioielleriafaelutti.com indicating in the subject the purchase identification code.

The return of the package can be made at the following address: Distribuzione preziosi d’Asta Srl – Solferio Street 23-26100 Cremona.

Please Note: in case of customizations you can’t use the Recess/Refund policy.

The customer is required, before submitting his purchase order, to read carefully these general conditions of sale. The forwarding of the purchase order implies full understanding and express acceptance of both of these general sales conditions than specified in the Order Form.

1. Object

1.1 These General Conditions of Sale have as their object the sale of the products made online through e-commerce service on the site www.gioielleriafaelutti.it, the main features and the prices of the products on sale (including any additional cost) are indicated directly on the site.

2. Subjects

2.1 The products are sold directly by the company Distribuzione preziosi d’Asta Srl with the registered office in Italy, via Solferio 23 – 26100 Cremona, P.IVA IT 00359540192 (hereinafter Seller).

For any request of information please contact the seller:
• by email at the following address:info@gioielleriafaelutti.com
• by telephone at the following number: +39 338 4356447
• by mail at the following address: Distribuzione preziosi d’Asta Srl via Solferio 23 – 26100 Cremona (Italy)

2.2 These Conditions of Sale regulate the offer, the sending and the acceptance of purchase orders for products on www.gioielleriafaelutti.it and they don’t regulate, however, the supply of services or the sale of products by subjects different from the Seller which are on www.gioielleriafaelutti.it through links, banners or other hypertext links. Before sending orders and purchasing products and services from others than the Seller, we suggest to check their conditions of sale, because the seller isn’t responsible for the supply of services by third parties different from the Seller.

2.3 The products are sold to the Customer identified by the data entered at the moment of the compilation and the sending of the electronic order form with simultaneous acceptance of these General Conditions of Sale.

2.4 The offers of the products available on the site www.gioielleriafaelutti.it are turning to adult customers.

If you are under 18 years old to purchase on the site www.gioielleriafaelutti.it you must first obtain the consent of a parent or a legal guardian.

Realizing an order through this website, you warrant us that you are major (18 years old) and that you have the legal capacity to stipulate binding contracts.

2.5 To the Customer is forbidden to entering false names, and/or invented names and/or fantasy names, in the on-line order process and in any further communications. The Seller reserves the right to legally prosecute any violation and abuse, in the interest and for the protection of all consumers.

2.6 By accepting these Terms of Sale, also, you exempt the Seller from any liability arising from incorrect financial documents because of errors in the data provided by you at the time of ordering online, as you yourself as the customer solely responsible for their correct insertion.

3. The sale by e-commerce service

3.1 Online sale contract means a distance contract concerning the sale of goods, hereinafter called Products, concluded between you, as the Customer, and Distribuzione preziosi d’Asta, as the Seller, in the context of an e-commerce service organized by the Seller that, for this purpose, employs the distance communication technology called Internet.

3.2 To conclude the purchase contract of one or more products, you will have to fill out the electronic order form (hereinafter Order) and send it to the Seller via Internet by following the instructions.

3.3 Despite Distribuzione preziosi d’Asta adopts constantly measures aimed at ensuring that the photographs displayed on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize the inaccuracies, some variations are always possible due to the technical characteristics and the color resolution characteristics of which is equipped the computer you use. As a result, the Seller will not be responsible for any inadequacy of the graphical representations of products shown on the Site due to the above mentioned technical issues, since these representations have merely illustrative purposes.

3.4 The contract is concluded when the Seller receives through your Internet Order Form, after verifying the correctness of the data relating to your order.

3.5 The language available for concluding the contract with the Seller is Italian and the applicable law is the Italian one.

3.6 Once the contract is concluded, the Seller will process your order for his evasion.

4. Evasion of the Order

4.1 By submitting the Order via Internet, you unconditionally accept and undertake to observe, in relations with the Seller, these Conditions of Sale.

4.2 Once the contract is concluded, the Seller will send you by e-mail, an Order Confirmation.

4.3 It remains the possibility, by the Seller, before sending the Order Confirmation, to ask you via e-mail or by the telephone number that you have indicated, additional informations with reference to the Order that you submit via Internet.

4.4 The Seller may not process your purchase orders that don’t give sufficient guarantees of solvency or which are incomplete or incorrect, or in case of unavailability of the products. In these cases we will inform you by e-mail that the contract hasn’t been concluded and that the Seller hasn’t accepted your order specifying the reasons. In this case the sum previously engaged on the means of payment of the the Customer will be disengaged.

4.5 The Seller undertakes to deliver the ordered products to the customer no later than five days from the date of conclusion of the contract.

4.6 Each sale made by the Seller through the online sales service may involve one or more products, with no limit on quantity for each item.

4.7 Distribuzione preziosi d’Asta reserves the right to refuse orders from a customer with whom there is in progress a legal dispute regarding a prior order. This applies equally to all cases in which Distribution Auction Jewels considers the customer unsuitable, including, without limitation, the case of previous violations of conditions of contract for purchase online on the Site or for any other legitimate reason, especially if the customer has been involved in fraudulent activity of any kind.

5. Selling prices

5.1 Unless otherwise stated in writing, all prices of the products and the shipping costs and delivery times indicated on the website and in the Order are to be considered VAT included and expressed in Euros. The validity of the indicated prices is always and only one indicated by the website at the time of the order transmission through the Internet. Product prices and shipping costs and delivery times may vary without notice. So make sure of the final sale price before sending the relevant Order.

5.2 All products are shipped directly from Italy. Product prices and shipping costs and delivery times are shown on the website and in the Order.

6. Payment methods

For the payment of the price of the Products and their shipping costs and the delivery time, you can follow one of the procedures indicated on the order form of the website www.gioielleriafaelutti.it and are summarized below.

6.1 PayPal

  • 6.1.1 For online orders on our site we accept payments via PayPal account without any additional burden on the cost of the product and shipping. It’s understood that you will need to have a PayPal Account valid at the order of the Products purchased online.
  • 6.1.2 If, after receiving the package with your order, for any reason, you will avail yourself of the Right to Withdrawal as a result of the payment of the purchased products online, the Seller will instruct the bank to credit the amount that must be reimbursed directly to your credit card.

6.2 Bank transfer

  • 6.2.1 Bank transfer. You can pay your order in a quick and secure way using your home banking doing a bank transfer in favor of Distribuzione preziosi d’Asta Srl, IBAN IT 48 N 03032 11400 0100 0000 1509 Swift code: BACRIT21194. The amount will be debited directly from your bank account.

6.3 At no time during the purchase process Distribuzione preziosi d’Asta Srl is able to know the information related to your credit card (for example, the number of the credit card or the date of its expiry), transmitted by a secure connection from encrypted protocol directly to the site of the subject that manages the electronic payment. No computerized archive of the Seller keeps these data.

6.4 In no circumstances shall the Seller can be held responsible for any fraudulent or illegal use of credit cards and pre-paid by third parties.

7. Shipping and delivery of the products

7.1 Each shipment contains:

  • the product/s ordered;
  • copy of the order online
  • any possible informative and marketing material.

7.2 The delivery of the Products purchased through the website of the Seller can take place in the following way.

7.3 Delivery at the Customer’s home

  • 7.3.1 The products purchased will be delivered by the courier identified by the Seller to the shipping address specified by the customer on the Order by the courier.
  • 7.3.2 At the moment of the receipt of the goods at your home, we ask you to verify the integrity of the packages at the moment of delivery by the courier. In the case of anomalies, you must report them at the courier and reject the delivery. Otherwise, it forfeits the ability to enforce your rights in this regard.

8. Right of withdrawal

8.1 Only if the Customer that stipulates the contract is a Consumer (meaning by this definition any person who is acting on the site for purposes unrelated to their entrepreneurial or professional activity), will have the right of withdrawal from its concluded contract with the Seller, without any penalty and without giving any reason, by notifying it to the Seller within fourteen (14) days from the day on which the Customer or a third party designated by the Customer and different from the Carrier, acquires physical possession of the goods. The deadline is respected if the Customer sends back the goods before the expiration of the period of 14 days. We remind you that the right to withdraw is excluded and can’t be exercised if the products that you have purchased have been opened and used, and therefore the packaging doesn’t result intact.

8.2 The right of withdrawal is subject to the following conditions:

  • the returned Products must be returned in their entirety and not parts or components of them even in the case of kits;
  • the returned Products must not have been used, opened or damaged;
  • the returned Products must be returned in their original packaging;
  • the returned products must be sent to the Seller in a single shipment. The Seller reserves the right not to accept returned products of the same order and delivered at different times;
  • the returned Products must be delivered to the courier within fourteen (14) days from the date when you received the products;

8.3 If the right of withdrawal is exercised by you in accordance with the above conditions (Section 8.2), the seller must refund the sums paid by the customer no later than 14 days from the date on which it was informed of your decision to exercise the right of withdrawal, provided that the Seller has already received the restitution of goods, or that you provide to the Seller the proof of having already done the shipment of the goods. The Seller will use for the re-credit the same means of payment as you used for the initial transaction, or if that is impossible a different medium. Purely, for example, the repayment terms that can be used are the following: re-credit to your credit card or bank transfer to your bank account.

8.5 In case of withdrawal the only costs charged to you will remain the order of the initial shipment of the products purchased. All other costs will be reimbursed by the Seller, including the delivery costs of the returned goods following the exercise of the right of withdrawal (except for additional costs arising from your eventual choice of using different delivery methods and more expensive than the type of standard delivery offered by the Seller).

8.6 In case of exercise of the right of withdrawal, the Seller will refund the amount paid, within 30 days from the date of receipt by the same of the products returned according to the above procedures.

9. Product warranty non-compliant

9.1 The Seller is liable for any defects of the products offered on the site, including the non-compliance of the items to the ordered products, in accordance with the provisions of Italian law.

9.3 In case of non-compliance, the Customer that concluded the contract as a Consumer will be entitled to obtain the correction of the conformity of the products without costs, by repair or replacement, or to obtain an appropriate price reduction or cancellation of the contract in relation to those goods, and the consequent return of the price.

9.4 All the return shipping costs for defective products will be borne by the Seller.

10. Contacts

For any request of information, Distribuzione preziosi d’Asta Srl is at your disposal and can be contacted at the following e-mail info@gioielleriafaelutti.com or at the following address: via Solferio 23 – 26100 Cremona (Italy)

11. Communications to the customer

The Client acknowledges, accepts and gives his consent to the fact that all communications, notifications, certificates, informations, and in any case every documentation about the operations performed, referring to the purchase of the products, will be sent to the email address provided at the time of registration, with the possibility to download the informations on a permanent medium in the manner and within the limits provided by the Site.

12. Privacy

You will find the information on how we process your personal data by accessing in our Privacy Policy (you can reach it from the footer of the website).

13. Applicable law, settlement of disputes and competent court

13.1 The present Conditions of Sale are governed by the Italian law and shall be interpreted according to it, without prejudice to any contrary overriding mandatory rule of the country of habitual residence of the customer. Consequently the interpretation, execution and resolution of the General Conditions of Sale are subject exclusively to the Italian law and any related and/or consequential disputes to the same shall be resolved exclusively by the Italian judicial authority. In particular, if the customer qualifies himself as a Consumer, any disputes shall be resolved by the court of domicile or residence of the same based on the applicable law or, at the choice of the consumer in case of action started by the customer, by the Court of Cremona.

13.2 Online Dispute Resolution for the consumers
The consumer resident in Europe must be aware of the fact that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve by a non-judicial way any dispute relating to and/or arising from contracts of sale of goods and services stipulated on the net. Therefore, if you are a European consumer, you can use this platform for the resolution of any emerging dispute from the online contract concluded with the owner. The platform is available at the following link (http://ec.europa.eu/consumers/odr/).

The owner is available to answer any question submitted by email to the email address published in the present document.

14. Amendments and updates

Seller may modify or amend these Conditions of Sale at any time. Therefore, it will ask to the Customer to only accept the General Conditions of Sale in force at the time of its purchase. The new General Conditions of Sale shall be effective from the date of publication on the website and in relation to purchase orders submitted after that date.

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